This Handbook provides participants with key information about studying with Dangerous Goods Training Centre Pty Ltd ("DGTC"), including your rights and obligations, course eligibility, certification, and the support available to you. Please read it carefully before enrolling.
Participant Rights
A participant can be a student, trainee, employer or employee who is conducting study of some form with DGTC. As a participant with DGTC, you have the right to:
- Expect that the education and training you receive will be of quality consistency in line with ASQA regulations and any State or Territory contract requirements
- Be treated fairly, with respect from others and without discrimination or harassment, regardless of religious, cultural, racial, sexual difference, age, disability or socio-economic status
- Be free from all forms of intimidation
- A safe, clean, orderly and cooperative environment
- A supportive environment without interference from others
- Apply to have existing skills and knowledge recognised
- Be informed about personal information that is collected about you and the right to review and correct that information
- Privacy of your records and any personal information (please note this is subject to other federal, state or territory statutory requirements)
- Be given information about assessment procedures at the beginning of the unit and progressive results as they occur
- Appeal within 14 days of receiving notification of any decision made about late or missed assessment/s
- Lodge a complaint or appeal and have it investigated effectively without retaliation or victimisation
Participant Obligations
Learners have obligations including but not limited to:
- Providing accurate information to DGTC
Participant Code of Conduct
DGTC has set out a basic Code of Conduct for all participants:
- If for any reason you are late or unable to attend training, please ensure you notify your trainer/assessor or call the DGTC office as soon as possible.
- While attending any training or assessment, you are to wear the appropriate clothing attire and:
- Behave in a responsible and ethical manner
- Refrain from using any offensive or discriminating language or gestures
- Wear safe and appropriate footwear (closed-in shoes)
- Wear no hats or sunglasses in class, unless prescription
- Only ask questions relevant to the matter at hand
- Turn off mobile phones during class times
- Use designated areas only for smoking/vaping
- Keep all facilities used by participants clean and tidy
While attending any program, you are to abide by DGTC's rules and procedures regarding Workplace Health and Safety, First Aid, and Emergency and Evacuation procedures. DGTC envisages that by following the above Code of Conduct, you and your fellow participants will have an enjoyable experience while training with DGTC.
Work Cover NSW Licencing Course Requirements
For any licencing course that you undertake with DGTC there are some additional requirements as defined by Work Cover NSW:
- To obtain a Work Cover NSW licence, learners/participants must be at least 18 years of age. Therefore, learners/participants must be 18 or over to be able to sit the assessment for a licencing program.
- To obtain a Dangerous Goods Licence, learners/participants must provide at least five (5) years of driving history, and must be over 21 years of age.
- Learners/participants must be able to speak and understand the English language in written and verbal form prior to assessment.
Language, Literacy and Numeracy
- DGTC endeavours to enhance effective participation by all learners in vocational education and training, and in the workplace, by providing access to quality English literacy and numeracy programs and services where a learner/participant requests such support.
- The learner/participant will be given a self-assessment prior to enrolment of a training course. These are guidelines for what is expected during the training course.
- DGTC will give the opportunity of support to each learner/participant prior to enrolment for any learning needs.
- A learner/participant must supply DGTC with as much knowledge of individual skills, difficulties and competencies as possible prior to commencement of the course.
- Learners/participants with language, literacy and numeracy skills at lower levels than those suggested may require additional support to successfully undertake the course. If a learner/participant attending the training does require additional assistance, please raise any concerns through the enrolment process so the trainer can explore the options available to best suit the needs of the participant through the course. Participants with special needs can include but are not limited to those with language, literacy and/or numeracy difficulties, or anxious or inexperienced participants.
- If the support attracts additional costs, this will be at the learner's expense.
- If a learner/participant requires more knowledge or assistance on how to extend their learning of Language, Literacy and Numeracy skills, we suggest you contact TAFE via phone on 131 601 or via their website at www.tafensw.edu.au.
Unique Student Identifier (USI)
- The Unique Student Identifier (USI) is a Commonwealth reference number that gives a student access to their own USI account.
- Each individual account will be linked to the National Vocational Education and Training (VET) Data Collection. This allows students to see all of their individual training results (including completed training units and qualifications from all providers).
- All training conducted by DGTC will require each learner/participant to advise of their USI on their enrolment form.
- DGTC and Robinson College will be unable to process competencies without a USI number.
Certificate / Statement of Attainment
- DGTC ensures that a participant will only receive a Certificate or Statement of Attainment as a result of a completed course/passing of unit/s being officially acknowledged.
- Robinson College will issue Certificates/Statements of Attainment within thirty (30) business days from the date of the course completion/competency date.
- A participant/company receiving a Certificate/Statement of Attainment must not in any way change, add to or modify a Certificate/Statement of Attainment.
Re-Issue of Certificates / Statements of Attainment
- DGTC and Robinson College acknowledge that as per the state-based Conditions of Registration, a Registered Training Organisation (RTO) must retain learner/participant records of attainment for units of competency for a period of thirty (30) years and that learners/participants have a right to request certificates be re-issued.
- A fee of $65 + GST applies for any re-issue of a Certificate/Statement of Attainment, regardless of the time elapsed since the original was issued.
- Photo ID will be required before re-issue of any Certificate or Statement of Attainment.
Trainers, Assessors and DGTC Staff
- All trainers/assessors employed by DGTC will always meet the requirements of training packages and hold the appropriate qualifications.
- All staff members employed by DGTC will be respectful and confidential in all areas relating to learner/participant personal details, learning evidence, assessments or any information collected and entered into our system.
Related Policies
This Handbook should be read together with our:
- Terms and Conditions
- Privacy Policy
- Complaints and Appeals Policy
- Workplace Health and Safety Policy
- Anti-Discrimination, Harassment and Bullying Policy
- Code of Practice
All of these are available on our website at www.dgtc.com.au.