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Frequently Asked Questions

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Bookings and Payments(4)

Bundles and Add-ons(9)

Cancellations, Rescheduling and Refunds(9)

Course Eligibility and Requirements(6)

On the Day of Your Course(7)

Assessment and Certification(4)

Complaints, Privacy and Your Rights(8)

Products, Delivery and Returns(8)

About DGTC(3)

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Bookings and Payments(4)

How do I book a course?

What payment methods do you accept?

Can my company set up an account with DGTC?

When is my booking actually confirmed?

Bundles and Add-ons(9)

Can I add the Safe Load Program to my Dangerous Goods Licence booking?

Is there a discount for booking the Dangerous Goods Licence and Safe Load Program together?

How is GST handled on the bundle?

Do I need to complete enrolment details twice for a bundle?

What details will I need to provide after booking?

What will I receive at the end of a bundle?

Can I book the Safe Load Program on its own, without the Dangerous Goods Licence?

What happens to the add-on if I reschedule my Dangerous Goods Licence course?

How does Safe Load Program recognition work after my SLP day?

Cancellations, Rescheduling and Refunds(9)

Can I get a refund if I cancel my course?

How do I reschedule my course?

How much notice do I need to give to reschedule?

What happens if I don't show up to my course?

What if I have a genuine emergency, like a serious illness or bereavement?

Can someone else attend in my place?

What happens if DGTC has to cancel a course?

Are refunds available on products?

What are the rules for off-site courses?

Course Eligibility and Requirements(6)

What is the minimum age to do a Work Cover NSW licencing course?

What are the requirements for a Dangerous Goods Licence?

How long is my Dangerous Goods Licence valid for, and will you remind me to renew?

Do I need to speak English?

What if I need help with reading, writing or numeracy?

What is a USI and do I need one?

On the Day of Your Course(7)

What time do courses run?

What should I wear to training?

What happens if I'm late on the day of training?

Can I use my mobile phone in class?

Where can I smoke or vape?

Can I drink alcohol or use drugs before or during a course?

What happens in an emergency?

Assessment and Certification(4)

What happens if I'm assessed as not yet competent?

When will I receive my certificate?

Can I get a copy of an old certificate?

Can I modify my certificate?

Complaints, Privacy and Your Rights(8)

How do I make a complaint?

Can I appeal an assessment decision?

What happens if I'm not happy with the outcome of my complaint?

How does DGTC protect my personal information?

Can someone else access my training records?

How do I update my personal information?

What are my rights as a participant?

Does DGTC tolerate discrimination, harassment or bullying?

Products, Delivery and Returns(8)

Do I need an account to buy safety equipment?

How is shipping charged?

How are products priced — is GST included?

How do I make sure I order the right product?

Can I return a product?

Who is responsible if a product is damaged in delivery?

Can I cancel an order before it ships?

How long does a refund take?

About DGTC(3)

Who runs Dangerous Goods Training Centre?

Is DGTC a Registered Training Organisation (RTO)?

How can I contact DGTC?